At Shaylle Tenae Beatty Eatty Funy Llc, we want our customers to shop with confidence. If you are not fully satisfied with your purchase, we are here to help. This Returns and Refunds Policy explains the terms under which returns, exchanges, cancellations, and refunds may be accepted for items purchased through our website.
General Return Eligibility
To be eligible for a return, items must be returned in their original condition, unworn, unwashed, unused, and with all tags, labels, and original packaging intact. We reserve the right to refuse returns that show signs of wear, damage, alteration, washing, or misuse, or that are returned in a condition that makes them unsuitable for resale.
Please inspect your items carefully upon delivery and contact us as soon as possible if you believe an item is damaged, faulty, incorrect, or incomplete.
Cancellation Rights
If you are purchasing as a consumer, you may have the legal right to cancel your order within 14 days after receiving the goods, subject to applicable law and any permitted exceptions.
To exercise your cancellation right, you must notify us clearly within the cancellation period by email or other written communication. Once you have informed us of your decision, the item should be returned promptly and in accordance with this policy.
Please note that this cancellation right may not apply to certain items where exclusions are permitted by law, including goods made to your specification, clearly personalized items, sealed goods not suitable for return for hygiene reasons if unsealed after delivery, or other excluded categories where applicable.
Return Process
If you wish to return an item, please contact us first using the details below. Please include your order number, the item(s) you wish to return, and the reason for the return. This helps us process your request more efficiently.
Once your return request is reviewed, we may provide return instructions. Items should be returned securely packaged to avoid damage during transit. We recommend using a trackable shipping service where possible, as we cannot guarantee receipt of returned parcels that are lost in transit.
Returned items remain your responsibility until they are received by us.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us as soon as reasonably possible after delivery. Where appropriate, we may request photographs or additional details to help assess the issue.
If the item is confirmed to be faulty, damaged, or incorrect, you may be entitled to a repair, replacement, refund, or other remedy in accordance with applicable consumer law.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase, unless otherwise required by law or agreed in exceptional circumstances. Please note that processing times may vary depending on your payment provider or bank.
Refunds generally cover the price paid for the returned item. Original shipping charges may or may not be refunded depending on the reason for the return and the requirements of applicable law.
Partial refunds may be issued in certain situations where permitted, such as where returned items are not in their original condition, are missing parts not due to our error, or show signs of handling beyond what is reasonably necessary to inspect them.
Exchanges
We may offer exchanges for eligible items, subject to stock availability. If you would like to exchange an item for a different size, color, or replacement product, please contact us first.
If the requested replacement item is unavailable, we may instead offer a refund or alternative solution.
Non-Returnable Items
For hygiene and product integrity reasons, certain categories of goods may not be eligible for return unless they are faulty. This may include items such as underwear, intimate wear, pierced accessories, customized items, personalized goods, final sale items, or other products clearly marked as non-returnable at the time of purchase.
Please review product descriptions carefully before placing an order.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise returnable at our expense under applicable law, customers are generally responsible for the cost of returning items.
We recommend retaining proof of postage until your return has been fully processed.
Late or Missing Refunds
If you have not received your refund after confirmation that it has been processed, please first check with your bank or card provider, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us using the details below.
Order Refusal and Return Rejection
We reserve the right to refuse returns or refunds where items do not meet the conditions set out in this policy, where there is evidence of misuse or abuse of our return process, or where returns fall outside the applicable return period without a valid legal basis.
Nothing in this policy is intended to affect any statutory rights that may apply to consumers under applicable law.
Contact Us
If you have any questions about returns, refunds, cancellations, or exchanges, please contact: